All ideas/customer support/Plataforma de soporte al cliente híbrida que combina IA conversacional con escalación automática a humanos cuando es necesario

HNB2Bcustomer support

Plataforma de soporte al cliente híbrida que combina IA conversacional con escalación automática a humanos cuando es necesario

Scouted 5 hours ago

7.5/ 10

Overall score

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Score breakdown

Urgency8.0

Market size9.0

Feasibility7.0

Competition6.0

Pain point

Las empresas están eliminando el soporte telefónico, frustrando a los clientes que necesitan ayuda directa

Who'd pay for this

Empresas medianas y grandes que buscan mantener calidad en soporte sin costos prohibitivos

Source signal

"Vanishing phone customer support is driving us all insane"

Original post

Vanishing phone customer support is driving us all insane

https://www.washingtonpost.com/opinions/2023/03/07/phone-customer-support-disappearing/

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