All ideas/customer support/Plataforma de soporte al cliente automatizada con IA que maneja consultas técnicas y de facturación para pequeños negocios

HNB2Bcustomer support

Plataforma de soporte al cliente automatizada con IA que maneja consultas técnicas y de facturación para pequeños negocios

Scouted 5 hours ago

7.5/ 10

Overall score

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Score breakdown

Urgency8.0

Market size9.0

Feasibility7.0

Competition6.0

Pain point

Pequeños negocios no pueden costear soporte al cliente dedicado pero lo necesitan para sobrevivir

Who'd pay for this

Pequeños negocios y startups sin financiamiento que no pueden contratar empleados de tiempo completo

Source signal

"Customer support can make or break a site but for those with small businesses, handling customer support can be a real nightmare"

Original post

Ask HN: How do you handle customer support on your site?

Hi,<p>Customer support can make or break a site but for those with small businesses, handling customer support can be a real nightmare (esp. technical and billing questions). You can of course hire full time employee(s) but that is not an option until your site is making a sizable income, or you are funded.<p>So for the rest of us:<p>- what are the ways to handle customer support? - Do you do it yourself, outsource it to some other site / person, or have hired person(s) do it? - What is the average time it takes you to resolve customer queries? - How much budget do you allocate for handling customer support?

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