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All ideas/customer support/Customer support management platform with automated workflows, sentiment analysis, and reputation monitoring to prevent PR disasters.
HNB2Bcustomer support

Customer support management platform with automated workflows, sentiment analysis, and reputation monitoring to prevent PR disasters.

Scouted 5 hours ago

7.5/ 10
Overall score

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Score breakdown

Urgency8.0
Market size9.0
Feasibility7.0
Competition6.0
Pain point

Companies struggle with poor customer support processes that damage their reputation and alienate customers.

Who'd pay for this

Small to medium-sized companies with direct consumer products

Source signal

"Avenger controller company pisses off gaming community with bad customer support"

Original post

Avenger controller company pisses off gaming community with bad customer support

http://penny-arcade.com/2011/12/26/just-wow1